Senior Community Host & Resident Experience Lead

Urbanbubble Ltd; Birmingham; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Birthday day off

Company pension scheme

Volunteer day

Enhanced annual leave

Study support

Life events recognition

Cycle to work scheme

Zusammenfassung

Urbanbubble is seeking a Senior Community Host to join The Goodsyard team in the United Kingdom. You will be the face of the development, delivering a professional and welcoming resident experience while ensuring smooth day-to-day operations.

You’ll lead, coach and support Community Hosts, manage inquiries, renewals and move-ins, and uphold safety and presentation standards across the building. A proactive, resident-focused attitude is essential.

Qualifikationen

• Experience supervising, coaching, or leading a team.
• Excellent communication, organisation, and problem-solving skills.
• Confident using Microsoft Office and management systems.
• Able to work independently, follow procedures, and stay calm under pressure.
• High attention to detail with strong standards for presentation and service.
• Professional, proactive, and resident-focused with a positive attitude.

Aufgaben

• Act as the face of the community, delivering a professional and welcoming resident experience
• Maintain a safe, secure, and compliant building through inspections and procedures
• Support team performance, including training, onboarding, and supervision of Community Hosts
• Contribute to an exceptional resident journey and overall community experience
• Coach, mentor, and support Community Hosts, including onboarding and inductions
• Provide feedback, set objectives, and maintain service standards through audits
• Ensure policies, procedures, and safety standards are consistently followed
• Support enquiries, viewings, applications, and marketing activity
• Maintain listings, analyse data, and contribute to performance targets
• Ensure compliance, apartment readiness, and smooth move-in/out processes
• Support renewals, inspections, and resolve deposits or damages efficiently
• Handle resident enquiries, complaints, and maintenance requests
• Manage parcels, bookings, communications, and resident accounts
• Coordinate contractors, services, and day-to-day building operations
• Support resident events and maintain high presentation standards
• Conduct regular building patrols and safety checks
• Monitor CCTV, manage access, and respond to emergencies appropriately

Kenntnisse

Team leadership

Communication

Organisational skills

Problem solving

Microsoft Office

Independent work

Attention to detail

Resident-focused service

Tools

Microsoft Office

Management systems

Jobbeschreibung

Urbanbubble is seeking a Senior Community Host to join The Goodsyard team in the United Kingdom. You will be the face of the development, delivering a professional and welcoming resident experience while ensuring smooth day-to-day operations.

You’ll lead, coach and support Community Hosts, manage inquiries, renewals and move-ins, and uphold safety and presentation standards across the building. A proactive, resident-focused attitude is essential.