Senior Remote Hands Technician & Team Lead

Digital Realty Global; Crawley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading data center provider is looking for a Critical Engineering Technician in Crawley, UK. You will be responsible for customer support and technical interventions, focusing on supporting uninterrupted infrastructure operations. The ideal candidate will possess strong skills in telecommunications and electrical engineering, along with excellent problem-solving abilities. This role also involves team management and adherence to compliance regulations, ensuring high-quality service delivery.

Qualifications

• Strong experience in telecommunications IT or electrical technical network infrastructure environment.
• Deep understanding of structured network infrastructure and industry measurement tools.
• Excellent problem analysis and troubleshooting skills.

Responsibilities

• Provide technical customer service support and carry out operational interventions.
• Support migration and implementation activities under coordination of the Implementation Services team.
• Ensure all work is in compliance with relevant policies and regulations.

Skills

Telecommunications IT experience

Electrical engineering qualification

Network infrastructure understanding

Optical fibre installations

Problem analysis

Troubleshooting skills

Customer communication skills

Service-oriented software administration

Microsoft Office skills

Education

Qualification in electrical engineering

Job description

A leading data center provider is looking for a Critical Engineering Technician in Crawley, UK. You will be responsible for customer support and technical interventions, focusing on supporting uninterrupted infrastructure operations. The ideal candidate will possess strong skills in telecommunications and electrical engineering, along with excellent problem-solving abilities. This role also involves team management and adherence to compliance regulations, ensuring high-quality service delivery.