Senior Remote Agentic AI Production Reliability Specialist

Ema Unlimited

East Town

Remote

GBP 70,000 - 110,000

Full time

4 days ago

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Job summary

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trust of deployed AI systems. This remote, full-time role partners with Engineering, Product, and Implementation to prevent incidents, debug production issues, and guide customers with clear, confident communication.

The ideal candidate has 6+ years in senior technical support or production engineering, with familiarity across AWS, GCP, and Azure, and a proven track record

Qualifications

6+ years in senior technical support, reliability, or production engineering roles.
Experience with AI/automation platforms and multi-system integrations.
Ability to diagnose failures in complex production environments.

Responsibilities

Diagnose failures in multi-agent AI workflows.
Lead RCA and prevent incidents through disciplined processes.
Explain AI failures to customers in clear terms and coordinate fixes with Engineering/Product.
Escalate to appropriate teams to resolve issues and communicate calmly with customers.

Skills

Senior technical support

Reliability engineering

Production engineering

Tools

AWS

GCP

Azure

Job description

The ideal candidate has 6+ years in senior technical support or production engineering, with familiarity across AWS, GCP, and Azure, and a proven track record

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