Remote Senior Agentic AI Production Reliability Engineer

Ema Unlimited; Morpeth; Remote; GBP 60,000 - 90,000; Full time

Job summary

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of deployed agentic AI systems in production. This role focuses on diagnosing failures, incident response, RCA, and collaboration with Engineering, Product, and Implementation teams while ensuring calm, factual customer communication.

The position is full-time and remote, offering opportunities to grow into Reliability Engineering, Implementation Leadership,

Qualifications

• 6–9+ years in senior technical support, reliability or production engineering roles.
• Experience in AI/automation platforms support or reliability.
• Familiarity with AWS, GCP or Azure cloud environments.

Responsibilities

• Diagnose and troubleshoot failures in multi-agent AI workflows and production systems.
• Escalate issues to appropriate engineering/product teams with clear RCA and action plans.
• Assist in incident handling, on-call support, and post-incident reviews to prevent recurrence.

Skills

Reliability engineering

AI/automation platforms

Enterprise support

Cloud familiarity (AWS/GCP/Azure)

Job description

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of deployed agentic AI systems in production. This role focuses on diagnosing failures, incident response, RCA, and collaboration with Engineering, Product, and Implementation teams while ensuring calm, factual customer communication.

The position is full-time and remote, offering opportunities to grow into Reliability Engineering, Implementation Leadership,