Senior Agentic AI Reliability Engineer (Remote)

Ema Unlimited; Doncaster; Remote; GBP 70.000 - 110.000; Vollzeit

Zusammenfassung

Ema Unlimited is hiring a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trust of deployed agentic AI systems in production. You will drive live incident response, root-cause analysis, and cross-functional collaboration with Engineering, Product, and Implementation teams.

The role is full-time and remote, offering exposure to cutting-edge AI workflows and multi-tool integrations across AWS, GCP, and Azure.

Qualifikationen

• 6+ years in senior technical support, reliability, or production engineering roles.
• Experience supporting AI/automation platforms in enterprise environments.
• Ability to diagnose multi-agent AI workflows and integration issues.

Aufgaben

• Diagnose and troubleshoot failures in live agentic AI systems in production.
• Lead RCA and prevent recurrence of incidents across AI pipelines.
• Collaborate with Engineering, Product, and Implementation to mitigate outages and improve reliability.

Kenntnisse

AI systems

Production reliability

Incident management

Root cause analysis

Customer communication

Tools

AWS

GCP

Azure

Jobbeschreibung

Ema Unlimited is hiring a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trust of deployed agentic AI systems in production. You will drive live incident response, root-cause analysis, and cross-functional collaboration with Engineering, Product, and Implementation teams.

The role is full-time and remote, offering exposure to cutting-edge AI workflows and multi-tool integrations across AWS, GCP, and Azure.