Senior AI Production Reliability Engineer

Ema Unlimited; Chepstow; Remote; GBP 90,000 - 130,000; Full time

Job summary

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trust of deployed agentic AI systems in production. This remote, full-time role partners with Engineering, Product, and Implementation to prevent incidents, diagnose failures, and deliver high-signal feedback for roadmap improvements.

You will work with AWS/GCP/Azure based environments and build deep expertise in AI integrations and workflows, with potential growth into

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Experience with AI/automation platforms and multi-tool environments.
• Familiarity with AWS, GCP, and Azure cloud services.
• Ability to diagnose and prevent incidents in live AI systems.

Responsibilities

• Diagnose failures in multi-agent AI workflows and orchestrate resolution.
• Explain AI failures clearly to customers and internal teams.
• Escalate to the right engineering or product teams to close issues.
• Improve on-call hygiene and escalation clarity to prevent recurring incidents.

Skills

Senior technical support

Reliability engineering

Production engineering

AI & automation platforms

Cloud platforms (AWS/GCP/Azure)

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trust of deployed agentic AI systems in production. This remote, full-time role partners with Engineering, Product, and Implementation to prevent incidents, diagnose failures, and deliver high-signal feedback for roadmap improvements.

You will work with AWS/GCP/Azure based environments and build deep expertise in AI integrations and workflows, with potential growth into