Senior Agentic AI Production Support Engineer (Remote)

Ema Unlimited; South Petherton; Remote; GBP 90,000 - 120,000; Full time

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform. We seek a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust in production AI systems.

You’ll work closely with Engineering, Product, and Implementation, handling incidents, RCA, and customer communications with authority and clarity. This full-time role offers remote work in a flexible enterprise environment and opportunities to grow into Reliability Engineering, Implementation

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Familiarity with AI/automation platforms.
• Experience with cloud providers (AWS, GCP, Azure).

Responsibilities

• Diagnose failures in multi-agent AI workflows.
• Own RCA and post-incident analysis to prevent repeats.
• Collaborate with Engineering, Product and Implementation teams.
• Escalate to the right team to resolve issues quickly.
• Explain AI failures clearly to customers and stakeholders.

Skills

Senior technical support

Reliability engineering

Production engineering

AI platforms

AWS

GCP

Azure

Job description

Ema Unlimited is building the world’s leading Agentic AI platform. We seek a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust in production AI systems.

You’ll work closely with Engineering, Product, and Implementation, handling incidents, RCA, and customer communications with authority and clarity. This full-time role offers remote work in a flexible enterprise environment and opportunities to grow into Reliability Engineering, Implementation