Senior Agentic AI Production Reliability Engineer (Remote)

Ema Unlimited; Macclesfield; Remote; GBP 90,000 - 140,000; Full time

Job summary

Ema Unlimited seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability and trust of deployed AI systems in production. You will act as a production engineer and incident partner to Engineering, Product, and Implementation, preventing major outages and providing clear customer communications.

The role is full-time and remote, with compensation guided by location, knowledge, and experience within the enterprise AI domain.

Qualifications

• 6–9+ years in senior technical support, reliability, or production engineering.
• Experience with AI/automation platforms and live production systems.
• Familiarity with cloud platforms (AWS, GCP, Azure).

Responsibilities

• Diagnose failures in multi-agent AI workflows and agentic AI systems.
• Own health, reliability and trustworthiness of deployed AI in production.
• Perform incident RCA, prevent repeats, and guide engineering teams.
• Explain AI failures to customers in clear, non-technical terms.
• Escalate effectively to the right teams and improve on-call clarity.

Skills

Senior technical support

Reliability engineering

Production engineering

AI systems

Incident management

Tools

AWS

GCP

Azure

Job description

Ema Unlimited seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability and trust of deployed AI systems in production. You will act as a production engineer and incident partner to Engineering, Product, and Implementation, preventing major outages and providing clear customer communications.

The role is full-time and remote, with compensation guided by location, knowledge, and experience within the enterprise AI domain.