Senior Receptionist

Lister Fertility Clinic; Wilmslow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A private healthcare provider is looking for a Senior Receptionist to deliver exceptional service and manage the private patient experience. This role involves greeting patients, maintaining records, and ensuring smooth administrative processes. Ideal candidates will have front-of-house experience in healthcare or a luxury service environment, strong communication skills, and a commitment to confidentiality. The position offers competitive benefits including private healthcare and a supportive work culture.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Pension contribution

Staff discounts at major retailers

Qualifications

• Previous front-of-house experience in a health centre or luxury customer service.
• Strong commitment to delivering five-star customer service.
• Excellent organizational skills with a high level of attention to detail.

Responsibilities

• Meet and greet private patients with warmth and professionalism.
• Manage and oversee the end-to-end private patient experience.
• Maintain accurate patient records ensuring confidentiality.

Skills

Front-of-house experience

Exceptional customer service

Organizational skills

Communication skills

Discretion with sensitive information

Job description

Overview

Senior Receptionist – Private Healthcare GP Services, at The Wilmslow Hospital

Location: Wilmslow, Cheshire. Hours: Full-time, 37.5 hours per week. Monday to Friday. Shifts: Rotating between early and late shifts. 7:45 am to 7:15 pm service hours. Contract: Permanent. Salary: Band 3. Benefits: Competitive benefits package including private medical healthcare insurance, financial and wellness services, and much more. Interview Date: Monday 16th February.

What You’ll Do

• Meet and greet private patients with warmth, professionalism, and discretion
• Act as the first point of contact for private patient GP appointments
• Manage and oversee the end-to-end private patient experience
• Maintain accurate patient records and databases, ensuring confidentiality at all times
• Proactively support referrals and liaise with clinicians and internal departments
• Coordinate specimen collection and engage with laboratory services
• Liaise with external labs and ensure timely follow-up and communication
• Manage private patient billing, payments, and related administrative processes
• Carry out extensive administrative duties including appointment scheduling, correspondence, and record management
• Support the wider Front Desk team to ensure smooth, efficient daily operations, cleanliness and presentation of the private hospital front of house area. First impressions to our private patients matter.
• Pro-actively use initiative to follow up appointments, and ensure a seamless patient experience.

What You Will Bring

• Previous front-of-house or receptionist experience within a health centre or front of house experience within an elite 5-star hotel or luxury customer service environment, where exceptional service standards are essential.
• A strong commitment to delivering five-star customer service
• Excellent organisational skills with a high level of attention to detail
• Confidence using administrative systems and patient databases
• Strong communication and interpersonal skills
• A calm, professional approach in a fast-paced environment
• The ability to handle sensitive information with discretion and confidentiality

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.