Senior Receptionist

HCA HEALTHCARE UK; City of Westminster; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Corporate Receptionist for their Primary Care Head office in Liverpool St. This prestigious role involves welcoming and assisting clients and visitors, managing front-of-house operations, and ensuring a smooth and efficient experience. Candidates should possess strong customer service and communication skills, with proficiency in Microsoft Office. The position offers competitive benefits like private healthcare, pension contributions, and options for career progression in a supportive environment.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contributions

Season Ticket Loan

Corporate staff discounts

Qualifications

• Experience in a healthcare or corporate front-of-house role is desirable.
• Ability to manage front-of-house operations independently in a fast-paced setting.
• A polished and approachable demeanor, reflecting company values.

Responsibilities

• Welcome and assist clients and visitors with professionalism.
• Manage front-of-house operations including inquiries.
• Issue and explain client paperwork accurately.

Skills

Customer service skills

Communication skills

Administrative skills

Microsoft Office proficiency

Organizational abilities

Job description

Overview

We are looking for a Corporate Receptionist to join our team at a Primary Care Head office in Liverpool St. This is a prestigious front-of-house role where you'll be the first point of contact for employees and visitors - providing a warm, professional, and efficient service that reflects both HCA's and our client's standards of excellence. You'll play an important role in creating a welcoming environment and delivering a smooth, high-quality experience for every patient and visitor.

Responsibilities

• Welcome and assist clients and visitors with professionalism, warmth, and discretion.
• Manage front-of-house operations, including telephone and email enquiries.
• Issue and explain client paperwork, ensuring accuracy and efficiency.
• Support a seamless journey by communicating clearly and anticipating needs.
• Maintain high standards of presentation, safety, and confidentiality at all times.
• Work independently and confidently in a professional, fast-paced setting.
• Excellent customer service and communication skills, both face-to-face and via phone/email.
• Strong administrative and organisational abilities.
• Confident working autonomously in a professional corporate environment.
• Proficient in Microsoft Office and general IT systems.
• Healthcare or corporate front-of-house experience is desirable but not essential.
• A polished, approachable, and adaptable manner - always representing HCA's values of care, integrity, excellence, and teamwork.

About HCA

HCA Healthcare UK is renowned for delivering first-class private hospital care and for its expertise in managing complex medical cases. Beyond our hospitals, we are also a well-established, nationwide leader in Primary Care and Corporate Healthcare services, bringing high-quality, personalised care directly into the workplace. Our clinical and non-clinical teams are embedded within some of the UK's most prestigious organisations, including global banks, insurers, and professional services firms. This ensures their employees have seamless access to exceptional healthcare support, tailored to the demands of their professional environments. Originally founded over 50 years ago by Dr Thomas Frist, HCA has grown to become one of the world's leading healthcare providers. In the UK, we\'re one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That\'s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.

Senior Receptionist Benefits

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That\'s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we\'re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. We\'re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.