Senior Qualys & SOC Analyst — Hybrid, 6mo Contract

HR Ways; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A multinational SaaS firm located in Southampton is seeking a Subject Matter Expert (Support & Ops) to ensure quality compliance in resolving escalated incidents. The ideal candidate will have over 5 years of experience, strong communication skills, and proficiency in Qualys and SOC concepts. This hybrid role involves mentoring, stakeholder engagement, and data analysis to enhance customer satisfaction and operational effectiveness.

Qualifications

• 5+ years of experience in IT service management or SOC operations.
• Strong understanding of incident management and escalation processes.
• Proficient in executing root-cause and trend analysis.

Responsibilities

• Ensure timely resolution and quality compliance of escalated incidents.
• Conduct mentoring sessions and create standard operating procedures.
• Validate change order implementation plans and support operational readiness.
• Engage in customer meetings to drive positive feedback.
• Prepare reports on performance insights for business stakeholders.

Skills

Qualys and SOC concepts

Incident management

Analytical skills

Communication skills

Documentation standards

Information Security – Vulnerability Management

Job description

A multinational SaaS firm located in Southampton is seeking a Subject Matter Expert (Support & Ops) to ensure quality compliance in resolving escalated incidents. The ideal candidate will have over 5 years of experience, strong communication skills, and proficiency in Qualys and SOC concepts. This hybrid role involves mentoring, stakeholder engagement, and data analysis to enhance customer satisfaction and operational effectiveness.