Senior Public Service Customer Experience Leader

Government Recruitment Service; Blyth; On-site; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Blyth is seeking a Senior Customer Service Leader to oversee performance, delivery and outcomes across multiple service delivery sites in the region. You will lead a large dispersed workforce and foster an inclusive, high-performing culture focused on compassionate customer service.

You will drive colleague engagement, develop leadership capability, and ensure resources are deployed effectively to meet priorities while promoting accountability and innovation

Qualifications

• Leadership and strategic oversight experience
• People management and development
• Stakeholder management and collaboration
• Change management and continuous improvement

Responsibilities

• Provide strategic leadership and direction across multiple service delivery sites, aligning with organisational priorities.
• Lead and develop a large, geographically dispersed workforce through senior leaders and management teams.
• Deliver outstanding operational performance focused on customer outcomes and value for money.
• Drive continuous improvement and innovation to enhance service quality and customer experience.
• Lead transformational change programmes and support colleagues through organisational change.
• Build leadership capability through coaching, mentoring and talent development.
• Foster strong relationships with internal and external stakeholders to achieve shared objectives.
• Ensure workforce planning and resource deployment meet changing business demands.
• Promote an inclusive culture where colleagues feel valued and empowered to perform at their best.
• Use data and performance information to inform decisions and drive sustainable improvements.

Job description

Government Recruitment Service in Blyth is seeking a Senior Customer Service Leader to oversee performance, delivery and outcomes across multiple service delivery sites in the region. You will lead a large dispersed workforce and foster an inclusive, high-performing culture focused on compassionate customer service.

You will drive colleague engagement, develop leadership capability, and ensure resources are deployed effectively to meet priorities while promoting accountability and innovation