Senior Customer Service Leader: Regional Impact & Change

Government Recruitment Service; Seaham; On-site; GBP 58,000 - 68,000; Full time

Job summary

Government Recruitment Service is seeking a Senior Customer Service Leader to drive performance and outcomes across multiple service delivery sites in the UK. The role requires building an inclusive, high-performing culture that empowers colleagues to deliver compassionate and tailored services.

The post involves leading through others, developing leadership capability, and managing relationships with internal and external stakeholders to deliver better customer and community outcomes at scale.

Responsibilities

• Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives.
• Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams.
• Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes.
• Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience.
• Lead transformational change programmes and support colleagues through organisational and operational change.
• Develop leadership capability across the business through coaching, mentoring and talent development.
• Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives.
• Ensure effective workforce planning and resource deployment to meet changing business demands.
• Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best.
• Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.

Job description

Government Recruitment Service is seeking a Senior Customer Service Leader to drive performance and outcomes across multiple service delivery sites in the UK. The role requires building an inclusive, high-performing culture that empowers colleagues to deliver compassionate and tailored services.

The post involves leading through others, developing leadership capability, and managing relationships with internal and external stakeholders to deliver better customer and community outcomes at scale.