Senior Customer Service Leader - Operations & Impact

Government Recruitment Service

Campbeltown

Vor Ort

GBP 90.000 - 130.000

Vollzeit

Vor 11 Tagen

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

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Zusammenfassung

Government Recruitment Service is recruiting a Senior Customer Service Leader (Grade 7) to oversee performance and customer outcomes across Scotland and Northern England. The role requires shaping an inclusive, high‑performing culture and empowering teams to deliver compassionate services tailored to diverse customers.

You will lead through others, drive engagement, develop leadership capability, and optimise resource deployment to meet national priorities while pursuing continuous improvement

Aufgaben

Oversee performance, delivery and customer outcomes across multiple service delivery sites within a geographical area.
Create and sustain an inclusive, high‑performing culture empowering colleagues to deliver compassionate services.
Lead through others to drive colleague engagement, develop leadership capability and set high standards.
Ensure resources are deployed effectively to meet organisational priorities and drive continuous improvement.
Provide strategic leadership and coaching to senior leaders and management teams to navigate change and build effective teams.
Develop strong relationships with internal and external stakeholders to enable collaborative solutions for customers and communities.
Help deliver the UK Government's employment and welfare objectives, including moving people into work and improving customer experience at scale.

Jobbeschreibung