Senior Customer Service Leader: Strategic Ops & Impact

Government Recruitment Service; Ashington; In loco; GBP 58.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Disability Confident employer scheme

Descrizione del lavoro

Government Recruitment Service is seeking a Senior Customer Service Leader (Grade 7) to oversee performance and delivery across multiple service sites in a defined geographic area. You will lead a large, dispersed workforce, driving engagement, leadership development, and high standards of customer service with a focus on inclusivity and accountability.

You will shape strategic direction, manage resources, and collaborate with stakeholders to deliver social impact at scale, including improving

Competenze

• Experience leading across a multi-site operation.
• Ability to develop leadership capability and coach senior leaders.
• Proven track record in improving customer outcomes and service delivery.

Mansioni

• Provide strategic leadership across multiple service delivery sites.
• Lead, inspire and develop a large dispersed workforce via senior leaders.
• Deliver high performance focused on customer outcomes and value for money.
• Drive continuous improvement and innovative service delivery.
• Lead transformational change programmes and support organisational change.
• Develop leadership capability through coaching and talent development.
• Build strong relationships with internal and external stakeholders at senior levels.
• Ensure workforce planning and resource deployment meet changing demands.
• Promote an inclusive culture where colleagues are valued and enabled.

Conoscenze

Strategic leadership

People management

Stakeholder engagement

Performance management

Continuous improvement

Change management

Data-driven decision making

Descrizione del lavoro

Government Recruitment Service is seeking a Senior Customer Service Leader (Grade 7) to oversee performance and delivery across multiple service sites in a defined geographic area. You will lead a large, dispersed workforce, driving engagement, leadership development, and high standards of customer service with a focus on inclusivity and accountability.

You will shape strategic direction, manage resources, and collaborate with stakeholders to deliver social impact at scale, including improving