Strategic Leader, Public Sector Customer Service Delivery

Government Recruitment Service; Berwick-upon-Tweed; Vor Ort; GBP 58.000 - 68.000; Vollzeit

Benefits dieser Stelle

Disability Confident employer

Zusammenfassung

Government Recruitment Service in Berwick-upon-Tweed is seeking a Senior Customer Service Leader (Grade 7) to oversee performance, delivery and customer outcomes across multiple service delivery sites in the region. You will lead a larger, dispersed workforce and foster an inclusive, high-performing culture that empowers colleagues to deliver compassionate and tailored services to diverse customers.

You will drive engagement, develop leadership capability, and set clear standards for

Qualifikationen

• The advertisement does not list specific skills beyond leadership and strategic oversight.

Aufgaben

• Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives.
• Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams.
• Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes.
• Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience.
• Lead transformational change programmes and support colleagues through organisational and operational change.
• Develop leadership capability across the business through coaching, mentoring and talent development.
• Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives.
• Ensure effective workforce planning and resource deployment to meet changing business demands.
• Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best.
• Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.

Jobbeschreibung

Government Recruitment Service in Berwick-upon-Tweed is seeking a Senior Customer Service Leader (Grade 7) to oversee performance, delivery and customer outcomes across multiple service delivery sites in the region. You will lead a larger, dispersed workforce and foster an inclusive, high-performing culture that empowers colleagues to deliver compassionate and tailored services to diverse customers.

You will drive engagement, develop leadership capability, and set clear standards for