Senior Service Delivery Leader — Transform Public Outcomes

Government Recruitment Service; Bedlington; Sur place; GBP 58 000 - 68 000; Plein temps

Avantages offerts par ce poste

Disability Confident employer

Résumé du poste

Government Recruitment Service is seeking a Senior Customer Service Leader (Grade 7) to oversee the performance, delivery and customer outcomes across multiple service delivery sites across Scotland and Northern England, including Bedlington. The role requires leading through others, driving engagement, and setting high standards for service excellence and compassion.

You will provide strategic leadership, coach senior teams, build stakeholder relationships and drive transformational change to

Qualifications

• Strategic leadership of multiple service delivery sites.
• Develop leadership capability and talent across the organisation.
• Drive continuous improvement and customer outcomes.

Responsabilités

• Provide strategic leadership across sites and ensure delivery of priorities.
• Lead and develop a large, geographically dispersed workforce.
• Deliver outstanding operational performance focused on customer outcomes.
• Drive improvement and innovation to enhance service quality and experience.
• Lead transformational change and support colleagues through change.
• Coach and develop leadership capability across the business.
• Build relationships with stakeholders to achieve shared objectives.
• Ensure workforce planning and effective resource deployment.
• Promote an inclusive culture where colleagues feel valued and empowered.
• Use data and performance information to inform decisions and improvements.

Description du poste

Government Recruitment Service is seeking a Senior Customer Service Leader (Grade 7) to oversee the performance, delivery and customer outcomes across multiple service delivery sites across Scotland and Northern England, including Bedlington. The role requires leading through others, driving engagement, and setting high standards for service excellence and compassion.

You will provide strategic leadership, coach senior teams, build stakeholder relationships and drive transformational change to