Regional Senior Customer Service Leader - People & Performance

Government Recruitment Service; Morpeth; On-site; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Morpeth invites applications for a Senior Customer Service Leader (Grade 7). You will provide strategic leadership across multiple service delivery sites, guiding performance, delivery and customer outcomes within a large geographical area.

You will lead a dispersed workforce, foster an inclusive, high-performing culture, and drive accountability, innovation and continuous improvement across services for Scotland and Northern England.

Qualifications

• Experience leading large dispersed teams across sites.
• Proven track record in senior customer service leadership.
• Ability to build inclusive, high-performing cultures.

Responsibilities

• Provide strategic leadership across multiple service delivery sites.
• Lead, inspire and develop a large geographically dispersed workforce.
• Deliver outstanding operational performance focused on customer outcomes.
• Drive continuous improvement and innovation in service delivery.
• Lead transformational change programmes and support organisational change.
• Develop leadership capability through coaching and mentoring.
• Build relationships with internal and external stakeholders at senior levels.
• Ensure workforce planning and resource deployment aligns with priorities.
• Promote an inclusive culture where colleagues feel valued and empowered.
• Use data and performance information to inform decisions and improvements.

Skills

Strategic leadership

People management

Stakeholder engagement

Change management

Customer service excellence

Job description

Government Recruitment Service in Morpeth invites applications for a Senior Customer Service Leader (Grade 7). You will provide strategic leadership across multiple service delivery sites, guiding performance, delivery and customer outcomes within a large geographical area.

You will lead a dispersed workforce, foster an inclusive, high-performing culture, and drive accountability, innovation and continuous improvement across services for Scotland and Northern England.