Senior Customer Service Leader - Multi-Site Ops with Impact

Government Recruitment Service; Stanley; On-site; CAD 109,000 - 128,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service in the UK seeks a Senior Customer Service Leader (Grade 7) to oversee performance and outcomes across multiple sites in a large geographic area. You will lead a diverse workforce, set high standards for customer service, and foster an inclusive, accountable culture focused on compassion and delivery.

You will drive strategic leadership, stakeholder collaboration, and continuous improvement to align services with government employment and welfare goals while

Responsibilities

• Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives.
• Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams.
• Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes.
• Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience.
• Lead transformational change programmes and support colleagues through organisational and operational change.
• Develop leadership capability across the business through coaching, mentoring and talent development.
• Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives.
• Ensure effective workforce planning and resource deployment to meet changing business demands.
• Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best.
• Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.

Job description

Government Recruitment Service in the UK seeks a Senior Customer Service Leader (Grade 7) to oversee performance and outcomes across multiple sites in a large geographic area. You will lead a diverse workforce, set high standards for customer service, and foster an inclusive, accountable culture focused on compassion and delivery.

You will drive strategic leadership, stakeholder collaboration, and continuous improvement to align services with government employment and welfare goals while