Senior Customer Service Leader: Regional Impact

Government Recruitment Service; Rothesay; On-site; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Rothesay is seeking a Senior Customer Service Leader to oversee performance and customer outcomes across multiple sites in Scotland and Northern England, driving inclusive, high-performing teams.

The role requires senior leadership capabilities, managing resources to meet priorities, and delivering excellence, accountability, and continuous improvement in a fast-paced environment.

Responsibilities

• Provide strategic leadership across multiple service delivery sites, ensuring delivery of organisational priorities and objectives.
• Lead, inspire and develop a geographically dispersed workforce through senior leaders and management teams.
• Deliver outstanding operational performance with a focus on customer outcomes.
• Drive continuous improvement and innovation to enhance service quality and customer experience.
• Lead transformational change programmes and support colleagues through change.
• Develop leadership capability through coaching, mentoring and talent development.
• Build and maintain relationships with stakeholders to achieve shared objectives.
• Ensure workforce planning and resource deployment to meet changing business demands.
• Promote an inclusive culture where colleagues feel valued and empowered.
• Use data and performance information to inform decision-making and drive sustainable improvements.

Job description

Government Recruitment Service in Rothesay is seeking a Senior Customer Service Leader to oversee performance and customer outcomes across multiple sites in Scotland and Northern England, driving inclusive, high-performing teams.

The role requires senior leadership capabilities, managing resources to meet priorities, and delivering excellence, accountability, and continuous improvement in a fast-paced environment.