Senior Customer Service Leader — Transformational Public Sector

Government Recruitment Service; Newton Aycliffe; Vor Ort; GBP 58.000 - 68.000; Vollzeit

Zusammenfassung

Government Recruitment Service is seeking a Senior Customer Service Leader in Newton Aycliffe to oversee performance and customer outcomes across multiple sites. The role focuses on driving excellence, compassionate service delivery and a culture of continuous improvement.

You will lead a large, geographically dispersed workforce, develop leadership capability, and build strong relationships with internal and external stakeholders to deliver better services for customers and communities.

Qualifikationen

• Leadership at scale across multiple sites
• Strategic leadership and coaching
• Focus on customer outcomes and continuous improvement

Aufgaben

• Provide strategic leadership and direction across multiple service delivery sites
• Lead, inspire and develop a large, geographically dispersed workforce
• Deliver outstanding operational performance focused on customer outcomes
• Drive continuous improvement and innovation in service quality and efficiency
• Lead transformational change programmes and support colleagues through change
• Develop leadership capability through coaching and talent development
• Build and maintain relationships with key stakeholders to deliver shared objectives
• Ensure workforce planning and resource deployment meet changing demands
• Promote an inclusive culture where colleagues feel valued and empowered
• Use data and performance information to inform decisions and drive improvements

Jobbeschreibung

Government Recruitment Service is seeking a Senior Customer Service Leader in Newton Aycliffe to oversee performance and customer outcomes across multiple sites. The role focuses on driving excellence, compassionate service delivery and a culture of continuous improvement.

You will lead a large, geographically dispersed workforce, develop leadership capability, and build strong relationships with internal and external stakeholders to deliver better services for customers and communities.