Senior Customer Service Leader - Government Services

Government Recruitment Service; Alnwick; On-site; GBP 58,000 - 68,000; Full time

Job summary

Government Recruitment Service in the United Kingdom seeks a Senior Customer Service Leader (Grade 7) to drive strategic leadership across multiple service delivery sites in Scotland and Northern England, delivering outcomes for millions of customers.

You will lead a large, dispersed workforce, set performance standards, and foster an inclusive, high-performing culture while partnering with stakeholders to improve services and value for taxpayers.

Responsibilities

• Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives.
• Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams.
• Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes.
• Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience.
• Lead transformational change programmes and support colleagues through organisational and operational change.
• Develop leadership capability across the business through coaching, mentoring and talent development.
• Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives.
• Ensure effective workforce planning and resource deployment to meet changing business demands.
• Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best.
• Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.

Job description

Government Recruitment Service in the United Kingdom seeks a Senior Customer Service Leader (Grade 7) to drive strategic leadership across multiple service delivery sites in Scotland and Northern England, delivering outcomes for millions of customers.

You will lead a large, dispersed workforce, set performance standards, and foster an inclusive, high-performing culture while partnering with stakeholders to improve services and value for taxpayers.