Senior Property Manager

CHM-1; West Midlands; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading housing association is seeking a Senior Property Manager to oversee a substantial portfolio of residential and commercial properties. This hybrid role involves managing relationships with external agents and prioritizing tenant satisfaction. Ideal candidates will possess ATPI qualifications or comparable experience in property management, alongside skills in performance management and commercial oversight. The position offers a competitive salary and the opportunity to shape service delivery across the Midlands.

Qualifications

• Qualified as ATPI or demonstrable experience in property management.
• Experience with private property management is ideal.
• Proven track record in property management oversight.

Responsibilities

• Oversee a portfolio of 2,000–2,500 properties across Midlands.
• Manage relationships with around 100 external managing agents.
• Ensure tenants are the focus of service delivery.

Skills

Commercial oversight

Tenant satisfaction focus

Performance management

Education

ATPI Qualified or equivalent experience

Job description

Senior Property Manager

Location: Birmingham, B15 - Hybrid + Travel

Salary: £57,433 per annum

Hours: 35 hours per week

Contract: Permanent

Shape the future of third‑party housing management at this Housing Association.

Our client is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. They are creating a new specialist role to strengthen oversight of their third‑party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate.

This role will suit a commercially minded property professional who enjoys operating as the intelligent client — setting expectations, challenging delivery and holding partners to account.

Why this role is different

This isn't a business‑as‑usual housing management role. As the Senior Property Manager (known internally as Third Party Agency Manager), you will:

• Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000–2,500 residential and commercial properties dispersed over the East and West Midlands.
• Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third‑party performance against contracts and driving continuous improvement.
• Lead and develop a newly formed specialist team.
• Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures.

The ideal candidate?

They are seeking a property management professional who can balance strong commercial oversight with a tenant‑first mindset. Your application will demonstrate:

• ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management.
• Proven experience of all matters