Senior Property Manager

Stirling Ackroyd; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading property management firm based in London is seeking a Senior Property Manager to manage a portfolio of residential properties. The role includes overseeing tenant service levels and complaints, managing tenancies, and ensuring compliance with legislation. Ideal candidates will have 3-5 years of property management experience, excellent communication skills, and a strong eye for detail. This position offers hybrid working and a competitive salary package as well as professional development opportunities.

Benefits

Competitive base salary

Salary sacrifice pension scheme

Generous holiday allowance

Excellent parental leave policy

Staff discounts

Qualifications

• Proven experience as a Property Manager or similar role for 3-5 years.
• Strong understanding of the residential lettings sector and key legislation.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a portfolio of residential properties and ensure professional service.
• Oversee tenant complaints and respond promptly.
• Organize remedial works and manage tenancy processes.

Skills

Property management

Communication skills

Teamwork

Time management

Problem-solving

Education

Relevant industry qualifications

Job description

Job Title: SeniorProperty Manager

Location: London Bridge - Hybrid working

Brand: Stirling Ackroyd

Salary: up to £35,400 OTE inclusive of commission and based on experience

Hours: Monday to Friday 8:30am - 5:30pm

Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by LRG.

We are looking for an enthusiastic and tenacious Property Manager to join our Property Management team based in London Bridge, managing your own portfolio of residential properties.

• Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
• Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
• Hold occasional team meetings
• Attend branch meetings as required and advise branch managers of any matters requiring their attention.
• Responding promptly and effectively to internal and external complaints.
• Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks.
• Organising for remedial works to be completed on a timely basis.
• Advising landlords/managing agents of want of repairs.
• Obtaining estimates, issuing works orders, paying invoices.
• Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
• Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary
• Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
• Ensuring that the diary is kept up-to-date to monitor outstanding matters.
• Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
• Liaising closely with letting offices and client account departments.
• Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
• Assisting with customer complaints and investigations if required
• Ensuring that appropriate charges are made for all services rendered.
• Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
• Dealing with landlord statement queries.
• Negotiating with extensions and renewals.
• Achieving and maintaining relevant industry qualifications.

What are we looking for?

• Proven working experience as a Property Manager or similar position for 3 - 5 years
• A good understanding of the role of a property manager within the residential lettings sector and key legislation
• Strong written and verbal communication skills, with the ability to build long standing relationships and be assertive and empathetic when required
• Ability to work as part of a team, and independently
• Resilient and consistent approach to all duties and clients
• Focused on finding the best solution possible for all parties, in a timely manner
• Structured and organised with strong time management skills
• Professional telephone manner
• Organisational skills, time management and attention to detail

What we can offer you?

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.