Senior Project Manager - Outsourced Platform Transition

ZipRecruiter; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading banking client is seeking a Senior Project Manager to oversee an outsourced platform transition in London. This role involves leading a complex migration including systems, services, and people. Candidates must have demonstrated experience in vendor management, engaging with senior executives, and managing large-scale transitions within a financial services environment. A hybrid work model is available for the duration of the contract.

Qualifications

• Proven experience managing the transition from mortgage servicing BPO.
• Strong expertise in vendor management and processes.
• Experience presenting at C-Suite/ExCo level.

Responsibilities

• Lead the end-to-end delivery of an incumbent outsource provider transition.
• Manage contract negotiation and vendor onboarding.
• Own the transition and implementation plan.

Skills

Vendor management

Stakeholder management

Leadership

Communication

Risk management

Job description

Job Description

Senior Project Manager – Outsourced Platform Transition

Location: London / Hybrid

Contract: 6 months initially (potentially long term)

About the Role

Our market-leading Banking client is looking to recruit a highly experienced Senior Project Manager to lead a major mortgage outsourced platform and service transition. This is not just a technology migration — it is a complex outsource transition covering systems, services, contracts, and people.

The successful candidate will bring a proven methodology from having delivered large-scale outsource migrations before, enabling them to take ownership from vendor contract negotiation through to service transition, platform migration, and operational go-live.

Key Responsibilities

• Lead the end-to-end delivery of an incumbent outsource provider to a new outsource provider transition, covering technology, operations, and service migration.
• Manage contract negotiation and vendor onboarding.
• Own the transition and implementation plan, including data migration, service continuity, parallel running, and cutover.
• Build and lead a cross-functional programme team, ensuring collaboration between internal stakeholders, incumbent provider, and new vendor.
• Deliver clear, concise ExCo-level reporting, highlighting programme risks, dependencies, and strategic decisions.
• Drive robust governance, risk management, and compliance, ensuring resilience and service continuity throughout the transition.
• Oversee change management and stakeholder engagement to embed the new service and operating model.

Requirements

• Proven experience managing the transition from an incumbent mortgage servicing BPO to a new mortgage servicing BPO, including all the associated people and process implications. Please note this is not a standard IT or Migration Project Management opportunity.
• Strong expertise in vendor management, managing both incumbent and incoming outsourced partners.
• Demonstrable ability to bring a structured methodology for migrations, including lessons learned, checklists, and risk frameworks.
• Experience engaging at C-Suite/ExCo level, with confidence presenting to senior executives and influencing strategic decisions.
• Strong leadership, communication, and stakeholder management skills within a financial services or regulated environment.