Senior Project Manager

Dept Agency; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A creative digital agency in London is seeking a Senior Project Manager to oversee key client accounts, ensuring timely delivery and optimal quality. This role involves leading project management efforts, building strong team relationships, and driving operational improvements. The ideal candidate has extensive agency experience in project management, with a focus on organic social workflows. The position offers a hybrid work model and numerous employee benefits, promoting both professional and personal growth.

Benefits

Flexible, hybrid working policy

Medical healthcare options

25 days holiday plus bank holidays

Company pension scheme

Annual training and development opportunities

Qualifications

• Proven experience in project management, ideally in agency environments.
• Strong understanding of organic social delivery workflows.
• Confidence to recommend and implement operational changes.

Responsibilities

• Lead project management across assigned accounts.
• Create and manage project plans and documentation.
• Monitor account-level pacing and resources.

Skills

Project management

Effective communication

Proactive problem solving

Stakeholder management

Tools

Google Suite

Job description

Senior Project Manager (Organic Social Campaigns)

Location: London (Hybrid)

This position sits in our Creative & Media service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions. Our clients include eBay, Just Eat Takeaway, EasyJet, and PepsiCo.

JOB PURPOSE

As a Senior Project Manager at DEPT®, you’ll oversee key client accounts from a project management perspective, ensuring work is delivered on time, on budget, and to the highest quality.

You’ll act as the senior point of contact for project coordination, championing ways of working across teams, and shaping how project management operates as a function within the agency.

Alongside our Client Services team, you’ll join key client‑facing touchpoints to help balance external expectations with internal delivery needs. You’ll balance client priorities with internal delivery needs, while providing leadership, oversight, and guidance to PMs in the team.

We’re looking for someone who is proactive and confident in shaping ways of working, someone who can take full ownership of how the account runs day‑to‑day and drive improvements and efficiencies from day one.

KEY RESPONSIBILITIES

• Lead project management across assigned accounts, ensuring smooth delivery, clear priorities, and alignment between client goals and internal workflows.
• Provide strategic input into account ways of working, resource prioritisation, and overrun management.
• Bring strong understanding of always‑on / organic social content workflows, from planning and intake to approvals and community mgmt, and be able to optimise how the team works across campaign activity.
• Build strong relationships with Client Services, Creative, Design, and Production to ensure smooth handovers and collaboration.
• Proactive in bringing the right people together to unblock work, align decisions, and keep delivery moving - rather than waiting for escalation.
• Partner tightly with Business Directors to spot and resolve project blockers, ensuring delivery success and client satisfaction.
• Create and manage project plans, scopes of work, timelines, and internal and client facing tracker and documentation.
• Monitor account‑level pacing, resources, and risks, ensuring issues are escalated and resolved quickly.
• Mentor and guide Project Managers, contributing to the growth of the PM function.
• Champion best practice in project management, ensuring tools, documentation, and workflows are consistent and efficient.
• Continuously identify operational and WoW friction points and lead changes to improve efficiency, clarity and team workflow.

SKILLS AND PREVIOUS EXPERIENCE

• Proven experience and a strong understanding of Always-On / Organic Social delivery workflows (planning, briefing, approvals, community mgmt). Ideally with working models ready to try and adapt.
• Extensive experience in a project management role within an agency environment, ideally in creative, media, or production‑led accounts.
• Experience shaping and improving ways of working across teams, with the confidence to recommend and implement operational changes. Ability to balance strategic oversight with a hands‑on approach.
• Proven track record of managing complex multi‑discipline projects from planning to delivery.
• Strong financial acumen and experience managing scopes, budgets, and forecasts.
• A naturally proactive communicator who anticipates needs, surfaces risks early and drives clarity across teams. Ability and experience in stakeholder management.
• Proficient with project management and workflow tools (including Google Suite), with the ability to quickly learn, adapt to, and confidently use new systems as they evolve.
• Comfortable working in a fast‑paced environment with competing priorities.

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme
• EAP scheme
• Ride to work scheme
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Annual trip to DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all expenses paid weekend of fun!
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self‑driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.