Senior Personal Banker: Digital Banking & Mortgage Help

NatWest Group; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A well-known banking institution is seeking a Senior Personal Banker in Edgware to support customers and enhance their banking experience via digital services. You will provide expertise in financial health checks, lead customer interactions, and identify opportunities to offer appropriate financial solutions. Candidates should possess excellent customer service skills, be organized, and demonstrate the ability to build strong client relationships. This role offers a competitive salary, extensive benefits, and opportunities for career development.

Benefits

Flexible reward programme

Generous holiday entitlement of 36 days

Monthly contribution to retirement fund

Qualifications

• Experience in a customer service environment.
• Ability to coach team members in customer relationship management.
• Excellent ability to build rapport and trust with customers.

Responsibilities

• Support customers via video banking or face to face.
• Conduct Financial Health Checks and review accounts.
• Identify products suited to customer needs.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Organisational skills

Job description

A well-known banking institution is seeking a Senior Personal Banker in Edgware to support customers and enhance their banking experience via digital services. You will provide expertise in financial health checks, lead customer interactions, and identify opportunities to offer appropriate financial solutions. Candidates should possess excellent customer service skills, be organized, and demonstrate the ability to build strong client relationships. This role offers a competitive salary, extensive benefits, and opportunities for career development.