Senior Payments Operations & Relationship Manager in London

Discover; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A global financial services company based in London is seeking a Senior Payments Operations & Relationship Manager. The successful candidate will manage operational relationships and project implementations for clients. Responsibilities include delivering premier customer service, technical support, and managing multiple operational projects. Candidates should possess a Bachelor's Degree and relevant experience in payments management. Strong analytical and relationship-building skills are essential. The role offers competitive compensation and opportunities for personal growth.

Qualifications

• Experience in operational, technical, and client management within payments.
• Able to manage multiple projects and prioritize tasks effectively.
• Desire to embrace and adapt to change.

Responsibilities

• Manage operational relationships with clients within Global Partner Operations.
• Project manage the implementation of new partners on the Discover Global Network.
• Provide pre-sales support, including training for client stakeholders.
• Resolve client business and technical problems proactively.

Skills

Operational management

Technical problem solving

Analytical skills

Relationship building

Education

Bachelor’s Degree in business or technology

Job description

Overview

Senior Payments Operations & Relationship Manager. You will manage operational relationships with clients within Global Partner Operations, providing technical, service and project support to a portfolio of accounts. You will become a trusted partner to client stakeholders by delivering premier customer service and operational consultancy for business clients such as acquirers or issuers. You will also project manage partner onboarding, train clients on tools and systems, lead operational projects to implement new products, releases and solutions, and resolve escalated issues.

Responsibilities

• Develop into a trusted point of contact for all operational matters with key client stakeholders
• Project manage the implementation of new partners on the Discover Global Network
• Deliver pre-sales support to potential clients, including training client stakeholders and delivering workshops on tools and systems
• Drive initiatives and projects focused on improving and resolving technical acceptance issues
• Implement new network products (EMV, Digital, e-commerce, contactless, etc.) and solutions with existing network partners
• Manage technical communications with client’s technical team, project team, customer services team and senior executives
• Proactively resolve client business & technical problems

Qualifications

• Bachelor’s Degree, ideally in business or technology related fields, or equivalent experience
• Operational, technical and client management experience within payments
• Strong relationship building skills with internal and external stakeholders
• Strong analytical, problem solving and critical thinking skills
• Strong organization and resolution management skills
• Able to prioritize and manage multiple parallel projects and issues
• Client-focused approach with ability to interact across all management levels
• Desire to embrace change, successfully adapting to changing demands and conditions

Preferred Qualifications

• Cross functional knowledge and experience in the working of a card scheme ecosystem (merchants/ acquirer/ network/ issuers/ card members)
• People leadership experience – for future development
• Fluency in German, French, Spanish, or Italian
• PRINCE2, PMP or similar project management certification