Senior Outpatients Administrator

NHS; Taunton; Hybrid; Part time

Job summary

A healthcare organization is looking for a part-time Senior Outpatients Administrator in Taunton. The role involves managing patient appointments, providing administrative support, and ensuring high-quality care. Ideal candidates will have NHS experience, excellent communication skills, and IT capabilities. Flexible working hours and a hybrid model are offered. Join a diverse team dedicated to delivering outstanding patient care in a supportive environment.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Qualifications

• Must possess experience of working in a healthcare setting or NHS administration processes.
• Experience dealing with patients/customers in a professional manner.
• At least 1 year of office experience within the last 5 years.

Responsibilities

• Provide outpatient and administrative support to the multidisciplinary team.
• Manage patient appointments and referrals efficiently.
• Ensure high-quality customer care.

Skills

Communication skills

Organizational skills

Customer service

Adaptability

Education

Minimum of 3 GCSEs including English Language and Maths

Level 2 qualifications or equivalent experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We have an exciting opportunity for a 12-month fixed-term Senior Outpatients Administrator to join the administrative team of The Somerset Community Pain Management Service which supports adults living with long-term pain. We would also welcome applications from internal applicants interested in a secondment.

This role is part time. We can offer the post at a minimum of 21 hours per week to a maximum of 30 hours per week, depending on applicant preference. Working days and hours to be discussed at interview but can be flexible, providing between Monday to Friday 08.00-17.00. The role will be a hybrid work model of Taunton office based and occasional home working to be discussed with the right candidate, but likely once a week. Occasional meeting attendance will be required in other areas of the county.

Main duties of the job

The successful candidate will provide outpatient and administrative support to the multidisciplinary team ensuring appointments for the service are dealt with efficiently and within timescale. They will be responsible for a variety of tasks including booking and monitoring of outpatient appointments, management of patient referrals, waiting list validation, clinic utilisation and quality customer care. There may also be supervision of supporting administrators and there will be the need to cross-cover administrative and secretarial tasks in times of absence and high demand.

The post holder will demonstrate a level of adaptability and a flexible approach to work. They must be passionate about high quality patient care, committed to team work and able to work to a high standard of accuracy. Effective communication is essential. The ideal candidate will have previous NHS and outpatient experience. They will be expected to prioritise their own workload daily.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like , Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• Minimum of 3 GSCEs including English Language and Maths or functional skills
• Level 2 qualifications or equivalent level of experience

Experience

• Experience of working in a healthcare setting/previous experience of NHS administration processes
• Experience of dealing with patients/customers
• Minimum 1 year office experience within last 5 years
• Experience of high volume contacts with patients/customers using the telephone
• Planning & Organisational Skills including allocation of workload to a team, prioritising workload for self and others

Additional Criteria

• IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
• Must be able to communicate in English Language, both written and verbally appropriate
• Knowledge of medical terminology
• Working knowledge of in-house hospital systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.