Senior Operations Manager

DHL Supply Chain; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics company in Birmingham is seeking a Senior Operations Manager to lead operations and drive performance. You will oversee teams, ensure SLAs are met, and manage customer requirements within a fast-paced environment. Ideal candidates will have management experience in logistics, strong stakeholder management skills, and a background in the automotive industry is desirable. This role offers competitive benefits and a supportive work environment.

Benefits

33 days annual leave

Flexible working options

8% employer contribution pension scheme

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Free mortgage advice

Qualifications

• Experience working in a unionised environment.
• Contract Management experience is desirable.
• Automotive industry experience is desirable.

Responsibilities

• Ensure contractual SLAs are met and customer requirements fulfilled.
• Lead and manage operational and administration teams using OMS tools.
• Identify new business opportunities, including cost modeling and implementation support.

Skills

Management experience in Logistics or Transport operations

Strong customer and stakeholder management skills

Job description

Contract Type & Location

Contract Type: Permanent (Full-Time)
Location: Birmingham B24 9HY

Are you ready to lead operations for one of the world’s most trusted logistics brands? At DHL, we don’t just move goods—we keep global supply chains running smoothly and deliver excellence every day. As a Senior Operations Manager, you’ll play a pivotal role in shaping operational success, driving performance, and ensuring our customers receive the highest level of service. This is a leadership position where your decisions will influence efficiency, innovation, and growth across a dynamic, fast‑paced environment. If you thrive on responsibility, strategic thinking, and making a measurable impact, this is the opportunity to take your career to the next level.

A TYPICAL DAY MAY INVOLVE

• Ensure contractual SLAs are met and customer requirements fulfilled.
• Maintain effective communication at all levels.
• Use KPIs and data to measure and drive performance daily, weekly, monthly, and annually.
• Lead and manage operational and administration teams using OMS tools.
• Identify new business opportunities, including cost modeling and implementation support.
• Oversee Health & Safety and environmental compliance within operations.
• Deliver a safe, secure, and fair work environment and maintain HSMS audit standards.

THIS ROLE WOULD SUIT PEOPLE WHO

• Management experience in Logistics or Transport operations.
• Contract Management experience (desirable).
• Automotive industry experience (desirable).
• Experience working in a unionised environment.
• Strong customer and stakeholder management skills.

WHY JOIN US?

• 33 days annual leave
• We’re happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 8th December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.