Senior Operations Clerk

Booker; Park Gate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK wholesaler is seeking a dedicated Senior Clerical professional in Park Gate. The role involves overseeing daily administrative operations, managing workforce planning, and ensuring customer service quality. The ideal candidate will have previous experience in clerical leadership, strong organisational skills, and a proactive approach. This position offers a unique opportunity to lead a team, ensuring compliance with health and safety standards in a dynamic environment. Working hours are from 2pm to 10pm, Sunday to Thursday.

Qualifications

• Previous experience in a clerical or administrative leadership role is required.
• Strong organisational skills for managing multiple priorities.
• Excellent communication and problem-solving abilities are a must.
• Knowledge of HR processes and Health & Safety is desirable.

Responsibilities

• Support daily operations within the administration department.
• Manage workforce planning and oversee timesheets.
• Provide customer service oversight and deliver timely resolutions.
• Participate in stock control and liaise with Warehouse Team Managers.
• Ensure efficient order processing and invoice management.
• Supervise and develop direct reports.

Skills

Organisational skills

Communication abilities

Problem-solving abilities

Decision-making confidence

Job description

“Start the New Year with a fresh challenge!”

We’re looking for a dedicated Senior Clerical professional to join our team. Reporting directly to the Stock & Admin Manager, you’ll play a key role in ensuring the smooth running of our administration department. Your expertise will support day‑to‑day operations and help drive efficiency across the business.

Ready to take the next step in your career? Apply today and start the New Year with a fresh challenge!

Interviews will be held the first week of January.

What You’ll Do

• Support daily operations: Assist the administration department through pinch points and provide cover for sickness and holidays.
• Manage workforce planning: Oversee timesheets for each shift, authorise holidays, and ensure adequate cover to maintain performance.
• Customer Service oversight: Monitor and investigate queries to deliver timely resolutions.
• Stock control: Participate in stock take setup and compliance, liaising with Warehouse Team Managers to support operational clerks.
• Order processing: Ensure efficient order capture and timely handling of late picks.
• Invoice management: Release store invoices within agreed timescales.
• Team leadership: Supervise and develop direct reports, conduct annual appraisals, and manage disciplinary/grievance matters in line with policy.
• Health & Safety: Oversee workplace safety standards and compliance.

What We’re Looking For

• Previous experience in a clerical or administrative leadership role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and problem‑solving abilities.
• Knowledge of HR processes and Health & Safety compliance is desirable.
• A proactive approach and confidence in decision‑making.

The working days and Hours for this role are 2pm-10pm Sunday - Thursday

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk