Senior Operational Leader (SEO) West & South Yorkshire

Government Recruitment Service; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government department is seeking a Senior Operational Leader for the West & South Yorkshire Districts. This role entails leading customer service efforts and driving performance across multiple offices. Candidates must demonstrate strong leadership, decision-making abilities, and the ability to build collaborative relationships. The position requires extensive travel and is strictly office-based with no options for hybrid working.

Qualifications

• Proven leadership skills to drive performance and inspire teams.
• Ability to build collaborative relationships with stakeholders.
• Strong decision-making capability with a focus on customer outcomes.

Responsibilities

• Lead and deliver exceptional customer service with quality outcomes.
• Monitor and drive performance; lead, coach, and empower teams.
• Communicate key messages and implement corporate change.

Job description

Overview

As part of the Department for Work and Pensions (DWP) Operational Delivery you will be at the heart of DWP’s front line operations helping to change people's lives in our communities from around the 20 million plus customer base.

DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever.

Role

DWP are looking to fill Senior Operational Leader roles within West & South Yorkshire Districts.

Responsibilities

• Lead and deliver exceptional customer service with quality outcomes for customers; make sound decisions, drive performance, and lead others.
• Build collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service.
• Role model positive behaviour and ways of working to help DWP be an inclusive place where people can be their best.
• Monitor and drive performance, lead, coach and empower teams, and maintain strong strategic relationships.
• Communicate key messages and implement corporate change; demonstrate visible leadership in a fast-paced environment.

Roles and eligibility

• Customer Service Leader
• Senior Employer & Partnership Manager
• Senior Business Support Manager

Travel and working arrangements

All posts cover multiple offices and therefore will involve extensive travel across each District with occasional travel across West & South Yorkshire Group.

All roles are office based, front facing positions. Hybrid working will not be considered at this time.

Selection process

Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates.

Pay and terms

Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.

Additional notes

As well as filling current roles, we will be looking to create a reserve list for future posts.

All prospective applicants should fully consider the candidate pack before applying.