Senior Manager, Strategic Customer Success (Remote UK)

GitHub, Inc.; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading software platform provider in the United Kingdom is seeking a Senior Manager of Customer Success Management. This role involves leading a team of Customer Success Managers to enhance customer experiences and ensure successful software adoption. Candidates need at least 7 years of relevant experience, including transformation guidance and people management skills. The position promises opportunities for career growth and the chance to make a significant impact on customer satisfaction and retention.

Qualifications

• 7+ years experience in customer success management or related fields.
• 3+ years as a Senior CSM or team lead experience.
• Proven ability to manage enterprise organizations through change.

Responsibilities

• Develop, execute and expand customer initiatives for better product adoption.
• Manage recruitment, growth, and performance of CSM team.
• Drive customer feedback alignment with internal teams.

Skills

Customer success management

Technical account management

Change management

People management

Interpersonal skills

Education

Bachelor's Degree in Business, Engineering, Technology or related field

Master's Degree in Business, Engineering, Technology or related field

Tools

CSP and CRM tools

AI powered solutions for engagements

Job description

A leading software platform provider in the United Kingdom is seeking a Senior Manager of Customer Success Management. This role involves leading a team of Customer Success Managers to enhance customer experiences and ensure successful software adoption. Candidates need at least 7 years of relevant experience, including transformation guidance and people management skills. The position promises opportunities for career growth and the chance to make a significant impact on customer satisfaction and retention.