Senior Manager Learning and Development (fixed-term)

LEGO; Slough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global toy manufacturer in Slough is seeking a Senior Manager for Learning and Development to lead the Consumer and Shopper Engagement Academy. You will develop training strategies and manage a global team, focusing on enhancing training for customer-facing employees. The role requires strong leadership, strategic communication skills, and expertise in learning and development. This fixed-term contract offers a hybrid work model and an array of benefits.

Benefits

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Flexible workplace arrangements

Qualifications

• Proven people leadership experience.
• Confidence to contribute to strategy development.
• Excellent facilitation and presentation skills.

Responsibilities

• Lead a global Learning & Development team.
• Develop learning strategies and training roadmaps.
• Guide the team in crafting induction training.

Skills

People leadership experience

Leadership through business change

Learning and development expertise

Collaboration in a matrix organization

Strategic communication

Facilitation and presentation skills

Agile working and planning skills

Job description

CSE Academy Senior Manager

Are you ready to shape the future of Learning and Development? Join us as a Senior Manager Learning and Development where you will lead our Consumer and Shopper Engagement (CSE) Academy and play a crucial role in shaping the training and development of our global Contact Centre teams!

This role is a fixed‑term contract until August 2026. Based in Slough it follows our Best of Both approach with the flexibility to work 3 days a week from the office and 2 days from home. No relocation assistance is offered for this position.

Core Responsibilities

• Lead and motivate a global Learning & Development team of 30‑40 employees across multiple managerial levels who focus on designing and delivering classroom training and e‑learning for onboarding and ongoing skills development.
• Establish clear roles and responsibilities within the team and foster a collaborative culture.
• Coach and challenge the team to perform to the best of their ability providing regular feedback and encouraging an atmosphere of personal development.
• Accountability for all Training Needs Analysis (TNA) and the development of a learning strategy and training road maps to support future capability needs across all levels in CSE.
• Guide the team in crafting and delivering induction training and skills development for customer‑facing employees ensuring alignment with business goals and brand representation.
• Work collaboratively with the wider L&D team to leverage synergies of business‑wide initiatives and to actively influence and cater for generic CSE training needs.
• As a member of the global CSE leadership team participate in strategic direction setting and leadership of the CSE department. Deliver some leadership training to senior groups.

Play your part in our team succeeding

The Consumer & Shopper Engagement (CSE) supports The LEGO Group by providing world‑class service through diverse. CSE helps protect the brand while creating lasting relationships and loyalty through engagement and service!

The Senior Manager Learning and Development leads the CSE Academy a global team of training specialists and managers who design and deliver training onboarding and development activities to the CSE department with a focus on customer‑facing employees. The Senior Manager develops the learning strategy and training road maps evaluates current and future skill requirements across CSE conducts ongoing TNA and engages with the wider L&D team in order to put a successful L&D strategy for CSE in place.

Qualifications

• Proven people leadership experienceli>
• Leadership exposure through complex business change and growth
• Demonstrated expertise in learning and development
• Effective collaboration in a global matrix organisation
• Confidence to contribute to strategy development and to communicate strategic direction effectively
• Excellent facilitation presentation and communication skills
• Experience of agile working with great planning skills

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if you’re interested in this role we encourage you to apply as soon as possible.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible you’ll be rewarded through bonus scheme.
• Workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race / ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

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Join the LEGO team today.