Senior Manager, Financial Support Operations

Santander; Redhill; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent financial services provider in Redhill is seeking a Financial Support Senior Manager to lead operational delivery in Collections and Recoveries. The candidate will oversee a multi-layered team and partner management, ensuring compliance and high performance. Responsibilities include managing supplier relationships and employing analytical insights for performance improvements. This hybrid role requires strong leadership skills in a regulated environment with a focus on customer outcomes and process excellence.

Benefits

Competitive salary dependent on experience

Days holiday per annum

Annual bonus based on performance

Car allowance

Private medical cover

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at reduced rates

Qualifications

• Extensive experience in leading Collections & Recoveries teams.
• Strong knowledge of regulatory frameworks, including FCA Consumer Duty.
• Ability to manage external partners and drive performance.

Responsibilities

• Lead operational delivery for the Financial Support Business Unit.
• Ensure high-quality and compliant outcomes for customers.
• Manage third-party supplier relationships and performance.

Skills

Leadership in Collections & Recoveries

Operational team management

Performance optimization

Regulatory compliance

Analytical capability

Job description

A prominent financial services provider in Redhill is seeking a Financial Support Senior Manager to lead operational delivery in Collections and Recoveries. The candidate will oversee a multi-layered team and partner management, ensuring compliance and high performance. Responsibilities include managing supplier relationships and employing analytical insights for performance improvements. This hybrid role requires strong leadership skills in a regulated environment with a focus on customer outcomes and process excellence.