Senior Manager, Ecommerce, Retail

H&H Group | B Corp; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading international nutrition company is seeking a passionate Senior Manager, Ecommerce, Retail to drive growth across various channels. The role requires a minimum of 7 years of commercial experience with a strong emphasis on retail and ecommerce leadership. This position involves managing key accounts, developing strategies for revenue and brand growth, and collaborating with marketing teams. Benefits include hybrid working, gym membership, and additional perks. Join a forward-thinking team focused on premium nutrition and wellness.

Benefits

Hybrid working with 3 days a week in the office

Gym Membership (28 credits per month)

On-site Gym

30 Annual Leave days per year

40% discount for UK Brands

Pension

Health Insurance

Life Insurance

Private Dental Insurance

Dog-friendly office

Coffee shop within the building

Complimentary office drinks on Thursday evenings

Qualifications

• 7+ years of commercial experience across retail or ecommerce.
• Proven success in managing major retail or online accounts (pet, FMCG, or supplements preferred).
• Experience launching and scaling brands through retail and international channels.
• Hands-on operator comfortable managing details.
• Strong written, verbal, and listening communication skills.

Responsibilities

• Lead growth across key offline and online retail channels.
• Manage relationships with key UK and PAN EU retail and ecommerce accounts.
• Drive optimal product assortment, pricing, and visibility across channels.
• Collaborate with marketing to optimize promotions and content.
• Lead monthly performance reviews and annual planning cycles.

Skills

Commercial acumen

Analytical mindset

Negotiation skills

Strong communication skills

Creative thinking

Results-oriented

Job description

Job Overview

We're looking for a commercially driven Senior Manager, Ecommerce, Retail to lead our growth across key offline and online retail channels (excluding Amazon and DTC).

• This role will be responsible for developing and executing channel strategies that drive sustainable revenue, profitability, and brand growth.
• The ideal candidate is a hands‑on commercial leader with strong account management experience, capable of balancing strategic thinking with day-to-day execution.
• You should bring a solid understanding of retail dynamics, ecommerce pure players, , ideally within the pet, FMCG, or supplement categories., Commercial Ownership
• Own the P&L and deliver revenue and profit targets across ecommerce (excluding Amazon and DTC), retail.
• Build and execute joint business plans with key customers to maximise growth and profitability.
• Identify and secure new commercial opportunities across emerging ecommerce.

Account Management

• Manage relationships with key UK and PAN EU retail and ecommerce accounts, ensuring excellent customer engagement and execution.
• Negotiate annual terms, promotional calendars, and in-store/online activations.
• Drive optimal product assortment, pricing, and visibility across channels.

Ecommerce Strategy

• Partner with online retail customers and pure players to optimise content, promotions, and conversion performance.
• Collaborate with marketing to drive visibility and traffic through effective media and trade marketing initiatives.

Planning and Reporting

• Lead monthly performance reviews, forecasting, and annual planning cycles.
• Use data and insights to track performance, identify risks/opportunities, and build corrective action plans.

Cross-Functional Collaboration

• Work closely with marketing, supply chain, and finance to ensure flawless execution and customer satisfaction.
• Serve as the commercial voice of the customer within the organisation.

Qualifications and Requirements

To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

• 7+ years of commercial experience across retail, ecommerce.
• Proven success managing major retail or online accounts (pet, FMCG, or supplements preferred).
• Strong commercial acumen with P&L management experience.
• Experience launching and scaling brands through retail and international channels.
• Demonstrated success in a hands-on, fast‑paced environment.
• Hands-on operator: comfortable managing the details as well as the big picture.Commercially astute: strong negotiation and financial management skills.
• Analytical mindset: able to interpret data and translate insights into action.
• Collaborative and influential: works effectively across teams and with external partners.
• Results‑oriented: highly accountable, focused on delivering targets.
• Pet industry experience (or a strong interest in it) is a major plus.
• Excellent communication and collaboration skills.
• Fluent in any other languages is a plus
• Familiarity with e-commerce and understanding of consumer behaviour on online marketplaces.
• Creative thinker with a passion for pets and wellness.
• Excellent problem‑solving and decision‑making skills - seeks to solve problems and bring recommendations rather than just reporting on issues or challenges.
• Results‑oriented self‑starter that takes initiative without being asked and has a proven track record of excellent results in a fast‑growth environment.
• Highly organized and disciplined with strong attention to detail.
• Collaborative - proven collaborative leadership style and a team player.
• Strong written, verbal and listening communication skills
• Excelling at operating in a fast paced & entrepreneurial environment.
• Ability to work in a cross‑functional matrix environment.

Health & Happiness (H&H) Group, is a publicly traded company, with established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole‑family health and happiness across 8 international brands.

As we grow, our people and our culture are essential to our success. We are recognised as a 'Great Place to Work' and have over 3,400 employees working globally, both in‑office and remotely to support the company's rapid growth. We are looking for more brilliant people who can turn complex problems into simple solutions.

Benefits

• Hybrid working with 3 days a week in the office.
• Note: Our current Office days are Tuesday, Wednesday and Thursday. Occasionally, an extra day in the office will be required for Group Town hall, Events, team meetings, etc.
• Gym Membership (28 credits per month)
• On‑site Gym
• 30 Annual Leave days per year
• 40% discount for UK Brands
• Pension
• Health Insurance
• Life Insurance
• Private Dental Insurance
• Dog-friendly office.
• Coffee shop within the building.
• Complimentary office drinks on Thursday evenings

H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.

Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.