Senior Manager, Customer Success - UK

Dataiku; City of Westminster; On-site; GBP 75,000 - 90,000; Full time

Job summary

A leading AI platform company in the UK is seeking a Senior Manager, Customer Success to lead a high-performing team of Customer Success Managers. The role focuses on maximizing customer outcomes and driving retention and expansion rates. The ideal candidate will have 3-5 years of management experience in customer success, possess strong leadership skills, and be data-driven. This is an opportunity to shape customer success strategies in a growing tech environment.

Qualifications

• 3-5 years of management or team lead experience, preferably in customer success.
• Strong knowledge of data science project lifecycle.
• Experience in hiring and developing teams.

Responsibilities

• Recruit, coach, and inspire a high-performing team of Customer Success professionals.
• Manage the business and team to achieve performance targets.
• Accurately forecast retention and expansion trajectories.

Skills

Team leadership

Data-driven decision making

Coaching and mentoring

Collaboration

Forecasting

Education

Bachelor's degree

Job description

Dataiku is looking for a Senior Manager, Customer Success to lead a team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across your assigned territory. Reporting to the regional director, this leader plays a key role in our regional growth strategy. In close alignment with Sales leadership, the Senior Manager, Customer Success drives all aspects of CS portfolio planning and is ultimately accountable for maximising customer outcomes to enable world‑class retention and expansion rates while coaching and developing a high‑performing team. How you’ll make an impact:

Responsibilities & Expectations

• Recruit, coach, and inspire a diverse, high‑performing team of Customer Success professionals.
• Actively contribute to a culture of achievement, feedback, and continuous improvement. As a member of the EMEA Customer Success leadership team, act with integrity and in alignment with our vision, values, and strategic business priorities.
• Manage your business and team to leading indicators and high‑impact activities, consistently leveraging data to prioritise, map the path, and script the critical moves across the customer lifecycle.
• Accurately forecast risk, retention, and expansion trajectories within your territory, delivering results against quarterly and annual targets.
• Passion for and experience in hiring, developing and managing a team of individual contributors; your team and their success are your top priority.
• A proven track record and experience with fast‑growing teams, using data to drive initiatives and guide your decision‑making processes.
• A strong desire to embrace partnership and collaboration; you’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.).
• Bachelor’s degree combined with 3‑5 years of management or team lead experience, preferably in a customer success or account management capacity.
• Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no‑, low‑, and full‑code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.