Senior Manager Control Design Framework

HSBC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services organization in London is seeking a Control Management Specialist to deliver services for the Chief Control Office. The ideal candidate will have experience in IT Risk Management, strong communication skills, and the ability to manage relationships with stakeholders. This hybrid position offers competitive pay, professional development opportunities, and includes numerous benefits such as private healthcare and a contributory pension scheme.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Generous pension scheme

Qualifications

• Experience in IT Risk Management or Technology and Cyber controls, ideally within Financial Services.
• Hands-on experience with ServiceNow and industry-recognized certifications (CISA, CISSP, CRISC, CCSP).
• Strong communication skills to present complex issues concisely to senior partners.

Responsibilities

• Manage relationships with senior management and stakeholders.
• Define and manage the product backlog and product vision.
• Implement automated and efficient processes.

Skills

IT Risk Management

Communication skills

Process Improvement

Team Leadership

Tools

ServiceNow Integrated Risk Management

Job description

Overview

Brand: HSBC

Area of Interest: Technology

Location: London, GB, E14 5HQ

Work style: Hybrid Worker

Date: 20 Jan 2026

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The Group CIO Chief Control Office (GCIO CCO) plays a key role in ensuring the bank operates within its risk tolerances and appetite by embedding effective risk and control management across GCIO.

In this fantastic new role, you will be responsible for delivering a Control Management and Framework service to the GCIO function including a Control Architecture, Control Frameworks, and Control Standards, and continuously improving products and services that enable technology risk and control management across HSBC.

You will be a leader within the GCIO Chief Control Office (GCIO CCO) Shared Services Function, enabling the GCIO function to meet the highest possible standard of control design so that HSBC has a mutually exclusive and completely exhaustive control architecture to manage our Technology risk exposure.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Manage Stakeholders: Build strong relationships with senior management and stakeholders across regions and functions.
• Product Ownership: Define and manage the product backlog, set the product vision, and empower the team.
• Drive Continuous Improvement: Gather feedback and monitor key metrics to enhance products and services.
• Promote Automation and Efficiency: Implement more automated, effective, and cost-efficient processes.
• Oversee Risk and Controls: Present and report complex risk and control information and embed risk culture.
• Lead Teams: Foster a diverse, collaborative environment and lead by example, supporting both on-site and remote teams.

Qualifications

To be successful in this role you should meet the following requirements:

• Experience in IT Risk Management or Technology and Cyber controls, ideally within a highly regulated industry such as Financial Services.
• Hands-on experience with ServiceNow Integrated Risk Management (IRM) and active industry-recognised certifications (e.g., CISA, CISSP, CRISC, CCSP) are considered assets.
• Hands-on experience with service ownership, product definition, product delivery, and operational excellence.
• Strong communication skills to influence and challenge stakeholders, including the ability to present complex issues concisely to senior partners using non-technical language.
• A proven track record of process improvement, delivering as promised, and successfully driving change through people initiatives. Experience leading teams (including remote teams), working in globally dispersed and complex matrix environments, and fostering a diverse and inclusive culture.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: