Senior Lead SRE: Platform Reliability & Observability

JPMorgan Chase & Co.

Glasgow

On-site

GBP 110,000 - 150,000

Full time

4 days ago

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Job summary

JPMorganChase is seeking a Senior Lead Site Reliability Engineer to define non-functional requirements and availability targets across services. You will set production-ready standards, measure customer experience with SLIs/SLOs, and lead production gate decisions to ensure production readiness.

You will drive end-to-end observability assessments, map alerts to customer journeys, and run chaos gamedays to validate designs while leveraging AI capabilities to accelerate reliability decisions at

Qualifications

Formal training or certification on site reliability engineering concepts
Advanced observability and SLA/SLI/SLO experience
Hands-on fluency with time-series queries (PromQL or equivalent)
Experience defining SLIs/SLOs from user journeys
Experience using enterprise AI capabilities in operations
Ability to establish safe AI usage practices in operations
Strong communication and mentoring skills

Responsibilities

Creates and delivers designs, roadmaps, and programme charters with engineering teams
Runs observability assessments end to end and designs chaos gameday tests
Scores applications against production-readiness and enforces gate requirements
Mentors technologists and advocates for reliability adoption
Collaborates to implement observability designs for complex systems
Replaces component health metrics with journey-level indicators and alert mapping
Validates indicator breaches through metric queries and data checks
Drives AI-enabled reliability work at estate scale
Investigates interdependencies to improve resilience and reduce toil
Contributes to trust and governance through reliability artifacts