Senior IT Technician: Multi-Site Helpdesk & Support

Initio Learning Trust; Broadstone; On-site; GBP 28,000 - 33,000; Full time

Job summary

A UK-based educational trust is seeking a Senior IT Technician to join their IT team in Broadstone. The ideal candidate will have at least three years of experience in IT support across multiple sites and demonstrate excellent customer service skills. This role involves providing support via helpdesk and in-person, as well as traveling to various school locations. Competitive salary ranges from £28,598 to £32,597 per annum, with benefits including professional development support and flexible working arrangements.

Benefits

Commitment to professional development

Supportive working environment

Free onsite parking

Access to local government or teachers pension scheme

Employee benefits including Cycle to Work and Health Cash Plan

Qualifications

• At least three years of experience in IT support across a multi-site environment.
• Proven excellent customer service skills.
• Familiarity with Google Workspace for Education and Helpdesk software.

Responsibilities

• Provide excellent customer service via helpdesk and in-person support.
• Travel across multiple sites to support IT needs.
• Manage workload independently while supporting team members.

Skills

IT support experience

Customer service skills

Knowledge of Google Workspace

Knowledge of Active Directory

Helpdesk software knowledge

Job description

A UK-based educational trust is seeking a Senior IT Technician to join their IT team in Broadstone. The ideal candidate will have at least three years of experience in IT support across multiple sites and demonstrate excellent customer service skills. This role involves providing support via helpdesk and in-person, as well as traveling to various school locations. Competitive salary ranges from £28,598 to £32,597 per annum, with benefits including professional development support and flexible working arrangements.