Senior IT Technician (MSP) – Windows & Apple, 40 Days PTO

Emplyfy; Charlton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment. You will be the first technical contact, handling hardware, software and network incidents, and performing on-site troubleshooting and maintenance.

You will manage tickets, communicate progress and resolutions to stakeholders, and assist with planned projects while maintaining strong documentation and a proactive service mindset.

Qualifications

• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Intune device management and remote monitoring tools.
• Strong networking background.
• Windows Server security and policy administration.
• Excellent communication and client-facing skills.
• Experience supporting both Windows and Apple devices.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Strong networking background

Excellent communication and client‑f{a

Education

Five or more years of relevant industry experience

Tools

Intune device management

Remote monitoring tools

Job description

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment. You will be the first technical contact, handling hardware, software and network incidents, and performing on-site troubleshooting and maintenance.

You will manage tickets, communicate progress and resolutions to stakeholders, and assist with planned projects while maintaining strong documentation and a proactive service mindset.