Senior IT Technician - MSP, Client-Focused, 40 Days Holiday

Emplyfy; Aylesford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking a Senior IT Technician to support a diverse client base within a fast-moving MSP.

You will deliver first-line technical support, resolve incidents across hardware, software and networks, and perform on-site troubleshooting, upgrades and maintenance for client premises. The role also involves ticket management, system monitoring and contributing to project deployments.

Qualifications

• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Networking

Communication

Client-facing

Tools

Intune

Remote monitoring tools

Windows Server security

Job description

Emplyfy is seeking a Senior IT Technician to support a diverse client base within a fast-moving MSP.

You will deliver first-line technical support, resolve incidents across hardware, software and networks, and perform on-site troubleshooting, upgrades and maintenance for client premises. The role also involves ticket management, system monitoring and contributing to project deployments.