Senior IT Technician – MSP: Remote Monitoring & Windows/Apple

Emplyfy; Amersham; Presencial; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40 paid holiday days per year

Descripción de la vacante

Emplyfy is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment in Amersham, United Kingdom. You will be the primary technical contact, handling incidents across hardware, software, and networks, and performing on-site troubleshooting and deployments.

The role requires up to date knowledge of Windows and Apple devices, plus a strong networking background and Windows Server security expertise.

Formación

• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Experience supporting Windows and Apple devices.
• Strong networking background and Windows Server security knowledge.
• Excellent communication and client-facing skills.
• Experience with Intune device management and remote monitoring tools.

Responsabilidades

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Conocimientos

Networking

Windows devices

Apple devices

Customer communication

Windows Server security

Herramientas

Intune

Remote monitoring tools

Descripción del empleo

Emplyfy is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment in Amersham, United Kingdom. You will be the primary technical contact, handling incidents across hardware, software, and networks, and performing on-site troubleshooting and deployments.

The role requires up to date knowledge of Windows and Apple devices, plus a strong networking background and Windows Server security expertise.