Senior IT Technician — MSP Support & Remote Monitoring
Emplyfy
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Emplyfy is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment in the United Kingdom. You will be the first technical contact, resolving incidents across hardware, software, and networks, and visiting client sites as needed.
You will manage tickets within SLAs, maintain documentation, and assist with deployments and projects while keeping stakeholders informed.
Qualifications
- Five+ years of relevant industry experience.
- Experience in an MSP environment is preferred.
- Proficient with Windows and macOS devices and networks.
- Strong communication and client-facing skills.
- Knowledge of Cyber Essentials and GDPR requirements.
Responsibilities
- Be the first point of technical contact for clients.
- Resolve hardware, software and network incidents.
- Attend client premises for troubleshooting and maintenance.
- Process and manage support tickets within SLAs.
- Keep stakeholders informed of progress and resolutions.
- Escalate urgent matters when necessary.
- Monitor customer systems and infrastructure health.
- Maintain technical records and documentation.
- Assist with planned projects and deployments.
- Respond to high-priority support requests.
Skills
Tools
Job description
Emplyfy is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment in the United Kingdom. You will be the first technical contact, resolving incidents across hardware, software, and networks, and visiting client sites as needed.
You will manage tickets within SLAs, maintain documentation, and assist with deployments and projects while keeping stakeholders informed.
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