Senior IT Technician – MSP Client Support
Emplyfy
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Benefits offered by this job
Job summary
Emplyfy is seeking a Senior IT Technician to support a diverse client base within a fast-moving MSP environment. You will be the first technical contact, handling hardware, software and network incidents, and performing on-site troubleshooting and maintenance.
You will manage tickets, monitor system health, keep stakeholders updated, and assist with deployments. A strong networking background and experience with Windows/Apple devices are essential.
Qualifications
- Five or more years of relevant industry experience.
- Practical experience with Cyber Essentials controls and GDPR standards.
- Intune device management and remote monitoring tools.
- Strong networking background and Windows Server security.
Responsibilities
- Deliver exceptional customer support as the first point of technical contact.
- Resolve hardware, software and network-related incidents.
- Attend client premises for troubleshooting, upgrades and maintenance.
- Process and manage support tickets within agreed service levels.
- Keep stakeholders informed of progress and resolutions.
- Escalate urgent matters when necessary.
- Monitor customer systems and infrastructure health.
- Maintain technical records and documentation.
- Assist with planned projects and deployments.
- Respond to high-priority support requests.
Skills
Tools
Job description
Emplyfy is seeking a Senior IT Technician to support a diverse client base within a fast-moving MSP environment. You will be the first technical contact, handling hardware, software and network incidents, and performing on-site troubleshooting and maintenance.
You will manage tickets, monitor system health, keep stakeholders updated, and assist with deployments. A strong networking background and experience with Windows/Apple devices are essential.
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