Senior IT Support Engineer for MSP—Windows & Networks

Emplyfy; Braintree; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment. You will deliver first-line technical support, troubleshoot hardware, software and networks, and attend client premises for on-site troubleshooting and maintenance.

You will manage tickets, maintain documentation, and collaborate with stakeholders to resolve issues while delivering excellent client service and clear communication.

Qualifications

• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Experience supporting Windows and Apple devices.
• Strong networking background.
• Intune device management and remote monitoring tools.
• Windows Server security and policy administration.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Customer communication

Troubleshooting

Client-facing skills

Documentation

Tools

Intune

Remote monitoring tools

Windows Server

GDPR compliance

Cyber Essentials

Job description

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment. You will deliver first-line technical support, troubleshoot hardware, software and networks, and attend client premises for on-site troubleshooting and maintenance.

You will manage tickets, maintain documentation, and collaborate with stakeholders to resolve issues while delivering excellent client service and clear communication.