Senior IT Technician – MSP Support (Windows & Mac)

Emplyfy; Epsom and Ewell; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking a Senior IT Technician to support a diverse client portfolio in a fast-moving MSP environment. You will be the first technical contact, resolving hardware, software and network incidents, and visiting client sites for troubleshooting and upgrades.

The role requires 5+ years of experience, strong networking, Windows and Apple support, and familiarity with Intune and remote monitoring tools. Excellent communication and client-facing skills are essential.

Qualifications

• 5+ years of relevant industry experience.
• Experience with Cyber Essentials and GDPR standards.
• Experience supporting both Windows and Apple devices.

Responsibilities

• Deliver excellent customer support as the first technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within SLAs.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with projects and deployments.
• Respond to high-priority support requests.

Skills

Customer support

Networking

Communication

Windows OS

Tools

Intune

Remote monitoring

Windows Server security

Job description

Emplyfy is seeking a Senior IT Technician to support a diverse client portfolio in a fast-moving MSP environment. You will be the first technical contact, resolving hardware, software and network incidents, and visiting client sites for troubleshooting and upgrades.

The role requires 5+ years of experience, strong networking, Windows and Apple support, and familiarity with Intune and remote monitoring tools. Excellent communication and client-facing skills are essential.