Senior IT Technician

Proactive Appointments; Chipstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-regarded organization in the education sector is seeking a Senior IT Technician to provide essential technical support and ensure the reliability of IT services within a busy educational environment. The ideal candidate should possess exceptional customer service skills, proficiency in Microsoft 365 administration, and a solid understanding of data protection practices. This role involves working closely with the IT Manager and supporting the effective use of technology across the school. The position is on-site in Chipstead, United Kingdom.

Qualifications

• Demonstrable exceptional customer service and people skills
• Strong documentation skills with the ability to produce clear, accurate technical guidance
• Microsoft 365 administration experience
• Knowledge of Active Directory (Azure AD and on-prem), Group Policy, AD Federation Services
• Experience with Microsoft deployment tools: SCCM, Intune, Autopilot
• Understanding of server virtualisation (VMware)
• Familiarity with Data and Cyber Security best practices
• Proficiency in MS Windows Server and Desktop operating systems
• Fluent, accurate written and spoken English

Responsibilities

• Provide senior-level technical support across all areas
• Work closely with the IT Manager to ensure continuity and reliability of IT services
• Ensure compliance with safeguarding, data protection and cyber security legislation
• Support the school community in the effective and appropriate use of technology
• Create and maintain high-quality technical documentation for both IT staff and end-users
• Support classroom technology, including Microsoft 365 tools used for teaching and learning
• Maintain awareness of educational priorities and emerging technologies

Skills

Exceptional customer service and people skills

Strong documentation skills

Microsoft 365 administration

Active Directory (Azure AD and on-prem)

Microsoft 365 use in the classroom

Microsoft deployment tools (SCCM, Intune, Autopilot)

Server virtualisation (VMware)

Data and Cyber Security best practices

MS Windows Server and Desktop operating systems

Fluent, accurate written and spoken English

Job description

Senior IT Technician

We are working on behalf of a well-regarded organisation in the education sector to recruit an experienced Senior IT Technician to join their established IT team. This is a hands‑on, senior‑level role supporting a busy educational environment where technology plays a central role in day‑to‑day learning and operations.

The successful candidate will work closely with the IT Manager, ensuring that all digital and technology services across the school operate reliably, securely and in line with best practice.

Key Responsibilities

• Provide senior‑level technical support across all areas
• Work closely with the IT Manager to ensure continuity and reliability of IT services
• Ensure all systems, services and IT support comply with safeguarding, data protection and cyber security legislation
• Support the school community in the effective and appropriate use of technology
• Create and maintain high‑quality technical documentation for both IT staff and end users
• Support classroom technology, including Microsoft 365 tools used for teaching and learning
• Maintain a strong awareness of educational priorities, development plans and emerging technologies in education

Essential Skills & Experience

• Demonstrable exceptional customer service and people skills
• Strong documentation skills with the ability to produce clear, accurate technical guidance
• Microsoft 365 administration
• Active Directory (Azure AD and on‑prem), Group Policy, AD Federation Services
• Microsoft 365 use in the classroom (Teams, SharePoint)
• Microsoft deployment tools: SCCM, Intune, Autopilot
• Server virtualisation (VMware)
• Data and Cyber Security best practices
• MS Windows Server and Desktop operating systems
• Fluent, accurate written and spoken English
• Ability to stay up to date with educational technology trends and developments

If you are an experienced IT professional with a passion for education and delivering outstanding support, we would love to hear from you.

Senior IT Technician

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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