Senior IT Support Technician

yolk recruitment; Lydney; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Employee Assistance Programme

Company Pension

Cycle to Work Scheme

Job summary

yolk recruitment is seeking a Senior IT Support Technician in Lydney. This on-site role provides hands-on senior support across end-user computing, infrastructure, and manufacturing-adjacent systems, with escalation responsibilities and ITIL-aligned processes.

You'll typically have 5–7+ years' IT support experience in enterprise/manufacturing environments, covering Windows, AD, Exchange, endpoint management, and security controls. Driving licence required.

Qualifications

• 5–7+ years hands-on IT support, enterprise/manufacturing context.
• Experience with Windows OS, AD, Exchange, and identity management.
• Experience with endpoint configuration, patching, hardening, and security controls.
• Familiarity with ITIL-aligned incident, problem, and change management.

Responsibilities

• Act as senior escalation point for complex on-site IT incidents.
• Own high-impact issues from diagnosis to root-cause analysis and fix.
• Support on-site infrastructure, endpoints, and manufacturing adjacents.
• Work across Windows environments, endpoint management, AD, Exchange.
• Support endpoint configuration, patching, hardening, security controls.
• Lead site-level IT projects including upgrades and renewals.
• Support incident, problem, and change management per ITIL.
• Monitor recurring issues to reduce downtime.
• Assist asset lifecycle management and hardware standards.
• Collaborate with global IT teams, vendors, and third parties.
• Provide guidance to Level 1/2 colleagues.

Skills

Windows OS

Active Directory

Exchange

Identity management

Endpoint management

ITSM

Incident management

Change management

Root-cause analysis

Infrastructure support

Tools

ITSM platforms

Job description

Senior IT Support Technician

Location: Lydney
Working pattern: On-site
Salary: Up to £50000 DOE

This is a hands‑on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on‑site IT services. You'll work across end‑user computing, infrastructure and manufacturing‑adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.

What you'll be doing

• Acting as the senior technical escalation point for complex and critical on‑site IT incidents.
• Taking ownership of high‑impact issues from diagnosis through to root‑cause analysis and permanent corrective action.
• Supporting on‑site infrastructure, end‑user computing and manufacturing‑adjacent systems.
• Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
• Supporting endpoint configuration, patching, system hardening and security controls.
• Leading site‑level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
• Supporting incident, problem and change management within an ITIL‑aligned environment.
• Monitoring recurring issues and service performance to help reduce incidents and downtime.
• Supporting hardware standards and asset lifecycle management.
• Working with global IT teams, vendors and third parties on technical solutions.
• Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.

What we're looking for

You’ll typically have 5-7+ years' hands‑on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.

You’ll need experience across:

• Windows operating systems and enterprise endpoint management
• Microsoft Office
• Active Directory, Exchange and identity management
• Endpoint configuration and patching
• System hardening and security controls
• ITSM platforms
• Incident, problem and change management
• Root‑cause analysis and technical problem‑solving
• Supporting on‑site infrastructure and end‑user technology

A full driving licence and car is required for this role.

Benefits

• Employee Assistance Programme
• Company Pension
• Cycle to Work Scheme