Senior IT & Infrastructure Technician - On-Site Leader

Yolk Recruitment Ltd; Gloucester; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Employee Assistance Programme

Company Pension

Cycle to Work Scheme

Job summary

Yolk Recruitment Ltd invites applications for a Senior IT Support Technician based in Lydney. This hands-on senior role acts as the escalation point for complex on-site IT issues while supporting stability and continuous improvement of IT services across end-user computing, infrastructure and manufacturing-adjacent systems.

You will collaborate with IT, engineering, security and manufacturing teams, mentoring junior colleagues and leading site-level IT projects.

Qualifications

• 5–7+ years of hands-on IT support experience, ideally in an enterprise or manufacturing environment.
• Experience with Windows OS, AD/Exchange, and identity management.
• Strong problem-solving and incident/change management skills.

Responsibilities

• Act as the senior technical escalation point for complex on-site IT incidents.
• Lead root-cause analysis and implement permanent corrective actions.
• Support on-site infrastructure, endpoints and manufacturing-adjacent systems.
• Work across Windows environments, AD/Exchange and identity management.
• Mentor Level 1/2 staff and collaborate with IT, engineering and security teams.
• Manage ITSM processes and monitor service performance to reduce downtime.
• Lead site IT projects including infrastructure upgrades and refreshes.

Skills

Windows

Office

AD/Exchange

Endpoint config

Security hardening

ITSM

Incident management

Root-cause analysis

On-site infra

Job description

Yolk Recruitment Ltd invites applications for a Senior IT Support Technician based in Lydney. This hands-on senior role acts as the escalation point for complex on-site IT issues while supporting stability and continuous improvement of IT services across end-user computing, infrastructure and manufacturing-adjacent systems.

You will collaborate with IT, engineering, security and manufacturing teams, mentoring junior colleagues and leading site-level IT projects.